New Member FAQs

1. Who can join?
2. How do I become a Member?
3. How can I withdraw my money?
4. How do I deposit my money?
5. Are you a full service financial institution?
6. What are your interest rates?
7. How safe is my money?

1. Who can join?

Membership in Customs Credit Union is open to employees and their relatives/families/friends of the Australian Customs and Border Protection Service or any other area of protection and associated services. Call 131 728 if you have a question regarding joining CCU. [top]

2. How do I become a Member?

You will need to complete an application for membership. This can be done a number of ways:

i. You can visit any Customs or Police Credit Union branches and complete an application form.
ii. Contact Customs Credit Union and ask for an application for membership form to be sent to you or download one now in pdf format.

When you apply to become a CCU Member, you do not have to pay a membership fee. All we ask is that you guarantee to pay $10 if CCU ever ceases to operate to the person/s looking after our winding up. [top]

3. How can I withdraw my money?

As a Customs Credit Union Member you have many ways that you can access your money.

i. With a Customs Credit Union Redicard or Visa Debit Card you can withdraw funds from any Automatic Teller Machine (ATM) in Australia including all the major banks, credit unions, building societies and regional banks. With a Visa Debit Card you can also withdraw money at an overseas ATM displaying the Visa symbol.
ii. With a Redicard or Visa Debit Card you can pay for purchases at any EFTPOS terminal in major retail stores, petrol stations, shops etc. Most outlets will also allow you to withdraw extra cash.
iii. With a Customs Credit Union Visa Debit Card, you can obtain money at any financial institution in Australia or overseas that displays the Visa symbol. You can also pay for goods and services and pay bills over the phone.
iv. You can withdraw money over the counter at any Police Credit Union Branch.
v. Make withdrawals at any Australia Post office using the Bank@POST service.

Fees and charges may apply see Fees and Charges brochure.
[top]

4. How do I deposit money?

There are a number of convenient ways that you can deposit your money with Customs Credit Union:

i. With our Autopay service you can have your salary automatically credited to your Customs Credit Union account. For added convenience you can split the deposits any way that you choose, e.g. you can pay your loan, put some money aside in a special savings account and deposit the rest in your day to day account.
ii. You can deposit your money at any branch of Police Credit Union.
iii. Use the Bank@POST facility at any Australia Post office to deposit your funds.
[top]

5. Are you a full service financial institution?

Customs Credit Union offers a full range of financial products and services including home loans, and personal loans, savings accounts, term deposits, financial planning, insurance, direct debits, periodical payments and lots more. [top]

6. What are your interest rates?

Information is available on our interest rates page or by contacting Customs Credit Union on 131 728. [top]

7. How safe is my money?

Customs Credit Union is supervised by the Australian Prudential Regulation Authority (APRA) to maintain minimum standards to ensure security of member's funds. APRA is the same body that supervises the major banks. [top]