Security Information

Your Credit Union employs a number of security techniques, including 128-bit encryption, digital certificates and restricted account processing, for your protection.

Access to the internet banking system is limited to authorised members and transfers to third party organisations are enable only after following a registration  process.

For security of your Member Login and Password see the Guidelines section of the Conditions of Use.

Note: Your Credit Union will NEVER contact you by email to "confirm" your password, provide access via an alternative site OR to "confirm" an internet banking transaction.
DO NOT under any circumstance enter your Member Login or Password into any screen that is provided other than via the normal links from your Credit Union website.

What browser settings must I use to permit access to the internet banking system?
Standard internet browsing software with 128-bit encryption enabled is required for best results.

It is highly recommend that you disable any settings your browser may have for automatic completion of names and passwords. Never accept any offer from your browser to save or remember your password.

If you are unsure of how to check or alter these settings for your particular browser, please contact either your PC maintenance service, the dealer from whom you purchased the PC or the organisation from whom you obtained the browser.

Can computer Viruses affect my internet banking security?
It is possible that some viruses may record the user numbers and passwords that you use for internet services including internet banking. Internet email is probably the most common way that viruses are introduced. Files that are downloaded from internet sites, or that you receive from others, may also contain computer viruses.

You must ensure that the computer you use to access the internet banking service is free of computer viruses. We strongly recommend that users of the internet banking service install anti-virus software that can detect, intercept and remove viruses.

We also strongly recommend that you update your anti-virus software frequently and scan your computer regularly. Most anti-virus software vendors often update their virus signature files and virus defence mechanisms to protect against new computer viruses that are being created frequently.

To ensure the integrity of the internet banking service the servers that we use contain anti-virus features and do not contain any internet email software.

What happens if someone else, by any means, obtains my internet banking Member Login and Password?
Because your Credit Union requires that all third party transfer accounts require a registration process before they are enabled your funds are perfectly safe.

Should anyone obtain the access details from you there would be a privacy issue because that person would have access to your transaction details and personal information stored at your Credit Union.

In the event that you suspect that your Member Login and/or password have been compromised, please contact your Credit Union immediately to have your access details reset.